🏦 UID Bank Refund Policy
At UID Bank, customer satisfaction and trust are our highest priorities. We strive to ensure every transaction is processed smoothly and transparently. However, in certain circumstances, customers may request a refund. This Refund Policy explains how UID Bank handles refund requests, eligibility criteria, and the process to ensure fair and timely resolution.
🔹 1. Eligibility for Refunds
Refunds are applicable only in the following cases:
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Duplicate or excess payment made to UID Bank.
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Technical or system error during transaction processing.
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Unauthorized or incorrect deduction from the customer’s account.
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Canceled transactions due to failed services or network issues.
Refunds will not be provided for:
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Transactions completed successfully as per customer authorization.
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Any loss or charge due to third-party service providers outside UID Bank’s control.
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Change of mind or voluntary cancellation after service completion.
🔹 2. Refund Request Procedure
To request a refund, customers must:
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Submit a Refund Request Form available on the UID Bank website or mobile app.
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Provide proof of payment (transaction ID, reference number, or receipt).
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Attach a valid ID proof and registered UID Bank account details.
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Mention the reason for the refund clearly and accurately.
Refund requests can also be sent via official email to support@uidbank.in or by visiting the nearest UID Bank branch.
🔹 3. Refund Processing Time
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All eligible refund requests are reviewed within 3 to 5 business days.
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Once verified, the refund will be credited to the original source of payment within 7 to 10 business days, depending on your bank or payment gateway.
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In case of delays, UID Bank will notify the customer through SMS or email.
🔹 4. Mode of Refund
Refunds are processed through the same payment mode used during the original transaction, such as:
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UPI
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Debit/Credit Card
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Net Banking
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Account Transfer
UID Bank does not issue cash refunds under any circumstances.
🔹 5. Dispute Resolution
If a customer disagrees with a refund decision, they may contact the Grievance Redressal Officer via:
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Email: grievance@uidbank.in
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Phone: +91-7667809836
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Address: UID Bank Headquarters, Ramgarh, Jharkhand, India
The grievance will be resolved within 15 working days of receiving the complaint.
🔹 6. Policy Updates
UID Bank reserves the right to modify or update this refund policy at any time without prior notice. All changes will be published on the official UID Bank website. Customers are advised to check this page regularly for updates.
✅ Note:
UID Bank is committed to maintaining transparency, fairness, and security in all financial dealings. Our refund process ensures every legitimate claim is handled responsibly and promptly.
Would you like me to create a Hindi version of this refund policy too (for your website or printed notice board)?
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